# Get in

*Whose job: anyone with an account. You should see you are in, and the product says which council and what you may do.*

## What you are doing

You are signing in for the first time, usually from an invitation somebody at your council sent you.

There is almost nothing to this step and it is worth one paragraph anyway, because of what happens immediately after it: the product will tell you which council you are in and what your role lets you do, and those two facts decide everything you read from here on. If either looks wrong, stop and say so — it is a two-minute fix on the first day and a confusing week if you work around it.

## What PaveKeep does with it

A session, tied to one council. Nothing about your work.

Signing in ends any session you already had, deliberately: one account, one session at a time. If you have ever signed in somewhere you should not have — a shared machine, a borrowed laptop — signing in again from your own is the whole of the remedy, and it takes effect immediately.

If your council has turned on a second factor, a correct password is not enough on its own and you will be asked for a code. Until you answer it, nothing at all is handed back — not even your name.

## What it will not do

- **The method** — Signing in proves you hold the password, which is not the same as proving who you are. That is why a second factor exists and why your council may require it.
- **Your role** — Your role arrives with your invitation and is not something you choose or can change. If it is wrong, your city manager changes it in settings — and it is worth checking on day one rather than discovering at the point you are blocked.
- **The product** — There is no self-service sign-up into an existing council. That is not an oversight: if anybody could register into a council by naming it, a council's data would be protected by nothing but the difficulty of guessing. An invitation is the way in, and it is the only way in.
- **What you have not got yet** — Nobody outside your council can send you that invitation — not us. If you are waiting on one, the person to ask is whoever manages PaveKeep at your council.

## How you know it worked

**Before:** an invitation, or an account somebody has already made for you.

**Do:** sign in.

**After:** you are in, and the product shows your council's name. That name is the thing to check: everything you see from here is that council's data and nobody else's.

**If you cannot get in**, this is the one step in this tutorial with no way back you can take yourself — there is nothing to undo, only somebody to ask. Your city manager can reset a lost second factor; a forgotten password is a support question.

**Hand to:** nobody. The next step is yours, and it takes a minute: find out what your role actually lets you do before you go looking for a button.

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**If it went in wrong:** there is nothing to undo at this step. What to do instead is under *what it will not do*, above.

[Find out what you are allowed to do →](/how-it-works/access-what-you-may-do) · [All 13 steps](/how-it-works)

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Source: https://pavekeep.com.au/how-it-works/access-get-in · PaveKeep · derived content